Contact Us

Have a question or need help? We're here to assist you. Fill out the form below and we'll respond within 24 hours.

Send Us a Message
Fill out the form below and we'll get back to you within 24 hours

This site is protected by reCAPTCHA and the Google Privacy Policy applies.

Quick Response

We typically respond within 24 hours. Urgent exam issues are prioritized and handled within 2-4 hours.

Help Resources

Check our help resources for instant answers:

→ FAQ→ Help Center
Your Feedback Matters

We value your input! Share your ideas and suggestions to help us improve PML.

Tips for Faster Resolution
Help us help you by including these details in your message

Your Account Email

Use the email associated with your PML account

Clear Description

Describe your issue in detail

Browser & Device Info

Let us know what you're using (e.g., Chrome on Mac)

Relevant Details

Transaction IDs, certificate numbers, dates, etc.

Expected Response Times
When you can expect to hear from us

Urgent Exam Issues

Technical failures during active exam

2-4 hours

General Support

Course access, account questions

12-24 hours

Billing & Refunds

Payment issues, refund requests

24-48 hours

Privacy & Legal

GDPR requests, legal inquiries

up to 30 days

Note: These are maximum response times. We typically respond much faster. Premium members receive priority support.

Support Hours
Our support team operates during the following hours (EST)
Monday - Friday9:00 AM - 6:00 PM
Saturday10:00 AM - 4:00 PM
SundayClosed

You can send us a message anytime, and we'll respond during our next business hours. Urgent exam issues are monitored 24/7 and will receive priority attention.